Sophie SmallwoodCo Founder

United Kingdom - London, England

Co-founder and co-CEO of Roleshare.com. Building the world’s best shared skills platform to enable a sustainable, diverse, and happy workforce. Matching professionals looking for part-time work together for full-time roles, and helping businesses find untapped talent for their roles and reduce turnover.

Previously, I was leading enterprise SaaS startups to shape and deliver scalable customer success disciplines to drive retention & evangelism.

I have expertise in discovery, design, and implementation of enterprise customer success programs to drive higher customer retention rates and lower customer acquisition costs. I enabled enterprise technology deployments, drove customer adoption, and achieved unique company ROIs. Working with early-life and startup enterprise SaaS technology companies, as well as professional or implementation service companies.

I have over 19 years of direct experience in advertising, ecommerce PaaS and workplace SaaS. Nurturing C-suite relationships, and sales consulting to ensure performance of strategic enterprise customer portfolios across the US, Europe and the Middle East. I managed cross-functional teams and delivered global program strategies and partnerships in ecommerce and enterprise SaaS technologies. I was a keynote speaker and panel moderator at industry events. Fluent in 3 languages.