TrustedHousesitters

United Kingdom - Brighton

• 26/12/2023
• Unknown
• Undisclosed Amount

TrustedHousesitters is a global marketplace that is disrupting both the pet care and travel industries. We connect a community of home and pet owners with sitters to solve a common two-sided problem - pet care and cost effective travel. Our business model means that customers join for one annual fee. After that, sits take place as a trust-based, money-free exchange that sees owners enjoy worry-free travel while our sitters enjoy the company of pets and unlock a world of unique accommodation.

We enjoy exceptional customer retention rates driven by the fact that our owners and sitters realise the amazing value and incredible experiences we can facilitate.

We also have more five star reviews on Trustpilot than any other pet care or travel company.

We’ve helped facilitate over 2m nights of pet sitting, with members in over 140 countries, saving them over £150m in accommodation and pet care costs to date.

We’re currently part of the Upscale 5.0 programme operated by Technation, the leading growth programme for the 30 most promising scale-ups in the country. We're on this programme because we pride ourselves on having a very strong focus on creating fabulous product experiences for our customers, taking them to market in an innovative way, and providing outstanding service.

We are transforming the pet care and travel landscape. We believe we offer the best solution and our team are united by our commitment to delivering an enriching experience for our customers and having a positive impact on the lives of their pets.

Related People

Mathew PriorFounder

United Kingdom - Greater Brighton and Hove Area

I lead and build small- and mid-cap consumer-focussed businesses (EV's usually <$300m). My sweet spot is growing tech-enabled, purpose-driven entities. At times these have been global market leaders, at others disrupters in their own space. They have sometimes had pure growth agendas, and at others required an element of turnaround / value prop repositioning / digital transformation. Most recently I’ve run businesses with PE backing, but have previously run portfolios of mid-sized businesses with over $1bn revenue with corporate ownership.

My current role is running the wonderful TrustedHousesitters. We’re in scale-up mode which has been a great bridge between my experience of start-up a few years ago and my more recent experience of running more established, market leading businesses. There are elements of marketplace, tech platform and SaaS in this business, so my role focusses heavily on the disciplines of customer satisfaction, growth rate, NRG, LTV:CAC and ARR.

I have a reputation as an open, ethical and humane leader. I’m a strong believer in creating context, customer understanding, robust strategy and clearly defined outcomes, and building teams who can take on the autonomy to deliver results.

LinkedIn https://www.linkedin.com/in/mathewprior/