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Funding Round Profile

Language I/O

start up
United States - Cheyenne, Wyoming
  • 04/08/2023
  • Series A
  • $8,000,000

Language I/O's software enables monolingual (i.e., English speaking-only) customer support teams to chat, email, and provide self-service support in over 100 languages in real-time. With our unique machine translation technology, we can get your team up and running with accurate, secure translations for your company and industry within 24 hours.

Our GDPR compliant and ISO-27001 certified software integrates with all major customer relationship management systems (CRMs) including Salesforce, Zendesk, and Oracle. By providing translations to your customer service agents in the platforms they already use, we empower them to respond to customer email and chat queries with the click of a button.

We are the mothership of multilingual customer support. Welcome aboard!

Related People

Heather Morgan ShoemakerFounder

Heather Morgan Shoemaker United States - Cheyenne, Wyoming

When a support ticket comes in from a non-English-speaking customer, do they have to wait until a multilingual agent is available? Or can any of your reps, regardless of what language(s) they speak, answer that request?

Language I/O helps monolingual CS agents communicate with customers in real-time in 150+ languages. Our technology delivers highly accurate translations for support channels including chat, email, and support articles, so you can support a global customer base without expanding your headcount.

– Frees up your most experienced agents to tackle challenges in any language

– Virtually eliminate the bottle-neck of language-based idle time

– Integrate with Salesforce, Oracle, Zendesk, and more, so your agents can work directly from your CRM

– Get the highest quality translation every time thanks to real-time, intelligent selection of the BEST translation model for the languages involved in the conversation

– Get up and running with high quality, real-time translations in as little as 24 hours

– Save upwards of 500% on multilingual support costs

𝗣𝗹𝘂𝘀: Since Language I/O makes it possible to respond in any language – fast – most of our customers see CSAT and NPS improvement across the board.

A few real world ways our customers benefit from using Language I/O:

Shutterstock’s monolingual agents can respond to support tickets from ANY customers in ANY language – in real time

Constant Contact has been able to branch into global markets while providing cost-effective multilingual support

Many of our clients no longer need or plan to hire additional multilingual customer service agents, saving them major budget dollars without sacrificing service

𝗪𝗮𝗻𝘁 𝘀𝗼𝗺𝗲 𝗶𝗱𝗲𝗮𝘀 𝗳𝗼𝗿 𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗜/𝗢 𝘁𝗼 𝘄𝗼𝗿𝗸 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺?

Zip me a note here on LinkedIn and I’d be happy to chat through specific use-cases with you and your team.