Language I/O

- 04/08/2023
- Series A
- $8,000,000
Language I/O's software enables monolingual (i.e., English speaking-only) customer support teams to chat, email, and provide self-service support in over 100 languages in real-time. With our unique machine translation technology, we can get your team up and running with accurate, secure translations for your company and industry within 24 hours.
Our GDPR compliant and ISO-27001 certified software integrates with all major customer relationship management systems (CRMs) including Salesforce, Zendesk, and Oracle. By providing translations to your customer service agents in the platforms they already use, we empower them to respond to customer email and chat queries with the click of a button.
We are the mothership of multilingual customer support. Welcome aboard!
- Industry Software Development
- Website https://languageio.com/
- LinkedIn https://www.linkedin.com/company/languageio/about/
Related People
Heather Morgan ShoemakerFounder

When a support ticket comes in from a non-English-speaking customer, do they have to wait until a multilingual agent is available? Or can any of your reps, regardless of what language(s) they speak, answer that request?
Language I/O helps monolingual CS agents communicate with customers in real-time in 150+ languages. Our technology delivers highly accurate translations for support channels including chat, email, and support articles, so you can support a global customer base without expanding your headcount.
โ Frees up your most experienced agents to tackle challenges in any language
โ Virtually eliminate the bottle-neck of language-based idle time
โ Integrate with Salesforce, Oracle, Zendesk, and more, so your agents can work directly from your CRM
โ Get the highest quality translation every time thanks to real-time, intelligent selection of the BEST translation model for the languages involved in the conversation
โ Get up and running with high quality, real-time translations in as little as 24 hours
โ Save upwards of 500% on multilingual support costs
๐ฃ๐น๐๐: Since Language I/O makes it possible to respond in any language โ fast โ most of our customers see CSAT and NPS improvement across the board.
A few real world ways our customers benefit from using Language I/O:
Shutterstockโs monolingual agents can respond to support tickets from ANY customers in ANY language โ in real time
Constant Contact has been able to branch into global markets while providing cost-effective multilingual support
Many of our clients no longer need or plan to hire additional multilingual customer service agents, saving them major budget dollars without sacrificing service
๐ช๐ฎ๐ป๐ ๐๐ผ๐บ๐ฒ ๐ถ๐ฑ๐ฒ๐ฎ๐ ๐ณ๐ผ๐ฟ ๐ฝ๐๐๐๐ถ๐ป๐ด ๐๐ฎ๐ป๐ด๐๐ฎ๐ด๐ฒ ๐/๐ข ๐๐ผ ๐๐ผ๐ฟ๐ธ ๐ณ๐ผ๐ฟ ๐๐ผ๐๐ฟ ๐๐ฒ๐ฎ๐บ?
Zip me a note here on LinkedIn and Iโd be happy to chat through specific use-cases with you and your team.