EvaluAgent®

United Kingdom - Middlesbrough, England

• 27/06/2023
• Series A
• $20,000,000

After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.

We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work.

That’s why we created EvaluAgent; the multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience!

Related People

Jaime ScottFounder

United Kingdom - Newcastle upon Tyne, England

An entrepreneurial business leader comfortable in corporate and lean start-up environments.

Twenty years of improving customer experience for corporate brands (Orange, Barclays, M&S, Tesco, Selfridges, William Hill, National Trust, Cable & Wireless) and the public sector (Westminster County Council, Job Centre Plus, and the Child Support Agency).

Now leading software and professional service start-ups

Specialties:

- Operational Leadership
- Multi-Channel Customer Experience
- Customer Insight and Customer Feedback
- Contact Centre Quality Assurance
- First Contact Resolution (FCR)
- Gamification, Motivation & Staff Engagement
- E-Commerce Ratings & Reviews
- Business & Sales Development
- Private Equity

LinkedIn https://www.linkedin.com/in/jaimescott1/