Crescendo
- 03/10/2024
- Unknown
- $50,000,000
There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation.
We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world.
Crescendo is our vision for finally changing what’s held us back before.
We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience.
That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before.
And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.
- Industry Technology, Information and Internet
- Website https://crescendo.ai/
- LinkedIn https://www.linkedin.com/company/crescendocx/
Related People
Anand ChandrasekaranFounder
Anand is Founder and President at Crescendo, an AI-first contact center business co-created and backed by General Catalyst (GC). He is a former Partner and currently Venture Advisor @ GC. In this role, he invested in / works with Loop Health, Eeki Foods, Orange Health, FarMart, Magma, ZET, Jeh Aerospace, GetSupp, STAN, QuriousBit, Triomics etc.
He was earlier CPO/product leader for two decades at Five9, Meta (Messenger), Bharti Airtel, Snapdeal / FreeCharge etc. and Founder of Aeroprise (acquired by BMC Software). Anand is an investor in 80+ companies of which 7 are valued at $1 billion+. Between 2022 & 2024, he was named #1 seed investor focused on 🇮🇳/🇺🇸 by the HURUN India Report three years in a row.
Anand holds an M.S. in Electrical Engg. from Stanford University, and a B.S. from PSG College of Technology, India. In 2010, Anand was named Young Global Leader by the World Economic Forum. In 2017 & 2018, he was named to Fortune's 40 under 40 India list.