Capacity

United States - University City, Missouri

• 17/10/2024
• Series D
• $26,000,000

Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed.

Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 1,900 companies to help automate their support.

Today, Capacity offers support over web, SMS, email, social, Slack, MS Teams, helpdesks, and more, powered by technology and talent from Denim Social, LumenVox, and Textel.

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.

To learn more about Capacity or to request a demo, visit capacity.com.

Related People

David KarandishFounder

United States - St Louis, Missouri

I have worked in the tech sector for over 20 years, focused on Online Advertising, SaaS and Artificial Intelligence.

I'm also interested in the non-profit sector, specifically in bridging the digital divide in St. Louis.

I'm Founder & CEO of Capacity – an enterprise artificial intelligence SaaS company focused on helping teams do their best work.

Capacity’s secure, AI-native support automation platform is designed to liberate teams from repetitive tasks by deflecting emails, calls and tickets.

We have a rapidly growing customer base across several verticals, particularly financial services, salons/spas, software, healthcare, and education.

See more at capacity.com

LinkedIn https://www.linkedin.com/in/davidkarandish/