Justin BuckleyFounder

United States - Austin, Texas

As an accomplished and entrepreneurial, customer success and operations executive within the hospitality software-as-a-service (SaaS) industry, I have a record of achievement in disrupting the SaaS market and implementing innovative strategies and successful program deployments worldwide. My greatest success has been in my ability to collaborate with employees to help them develop professionally and personally, while embodying charismatic, inspirational leadership.

During my role as strategy workforce manager of customer success and partnerships for Fourth Enterprises LLC, I lead the short- and long-term strategy of a sales team for a large national company providing end-to-end, state-of-the-art technology and services for clients in the hospitality industry. In addition to managing our top 100 strategic accounts, ensuring their loyalty and continued satisfaction through the cultivation of impactful relationships, I also drive the enterprise’s sales outreach efforts to identify, attract, and secure new accounts.

Some notable highlights of my career include:

• Strategizing and creating HotSchedules’ entire global client services organization, receiving recognition as the #1 service organization in the entire company.
• Driving the expansion of HotSchedules into 4 new countries, delivering significant contributions to the sales pipeline and increases in the close rate.
• Leading successful efforts to navigate the unprecedented effects of the COVID-19 pandemic, leveraging relationships with key clients to guarantee revenue continuity, and driving efforts to adjust the business model and employee operations to ensure sustained retention.

I am always eager to grow my professional network. If you would like to connect, please reach out to me via justin.buckley@gmail.com.

Specialties:
Strategic Direction
Product Operations
Project Management
Operational Strategy
Customer Experience
Program Management
Marketing & Analytics
Coaching & Engagement
Customer Service & Hospitality