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Inbenta
United States
- Sunnyvale, CA
- 12/01/2023
- Unknown
- $40,000,000
Inbenta is a global leader in a new class of enterprise AI and semantic search technology for e-commerce and customer support.
Powered by natural language processing, Inbenta’s products are used by over 250 companies to drastically boost self-service, enhance customer experience, increase conversions, and cut down on support costs by helping customers find exactly what they need.
Inbenta specializes in conversational chatbots, virtual assistants, e-commerce search, support ticketing, hybrid chat, and knowledge management.
Our AI and chatbot solutions understand customers in their own, colloquial language. By processing meaning rather than keywords using patented technology, we are able to intelligently direct customers to products, contents, and FAQs on your site before they try contacting your support agents.
The result is a positive, streamlined customer experience that enables customers to complete tasks comfortably and quickly.
Discover how easy it is to offer the highest quality online support experience for your customers -- get in touch with Inbenta here: https://www.inbenta.com/contact.
- Industry Technology, Information and Internet
- Website https://www.inbenta.com/en/
- LinkedIn https://www.linkedin.com/company/inbenta/
Related People
Jordi TorrasFounder
United States -
San Francisco Bay Area
Leading a multi award winning technology firm that has doubled in size year on-year, since 2005, I help clients increase the efficienty of their Call Centre, Ecommerce and Social Media platforms through incorporating Natural Language Search technology.
Driving down the cost of your customer interaction, while increasing online revenues is the panacea for today’s customer service and online management executives.
With leading-edge Natural Language Search technology that my company, Inbenta, has been developing since 2005, I am now helping organizations such as Burger King, Citibank & Ingersoll Rand reach this panacea!
YOUR CHALLENGE
► I need to reduce the number of e-mails and phone calls received by my contact centers
► My CEO has tasked me with boosting web traffic by over 10% this quarter!
► 50% of my potential web customers leave the site half way through their first transaction and I want them back!
HOW I CAN HELP?
► Inbenta's platform allows users to search products, categories, services, and also social media posts and have their queries understood and answered automatically with a 97% accuracy.
► Inbenta's customers experience 15% growth in organic website traffic, thanks to our Automated Long-Tail SEO
► Inbenta's Virtual Assistant component engages in conversations with your Internet users and guide them to your conversion funnel.
Currently, I am on the lookout on LinkedIn for professionals performing Online Marketing, Ecommerce and Call Centre leadership roles that are looking to reduce and avoid costs, while boosting revenues through utilizing innovative technology.
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