Gladly

United States - San Francisco, California

• 27/09/2024
• Unknown
• $40,000,000

Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams.

Gladly was founded with the vision of a happier world where customers are back at the center of customer service. Today, Gladly is proud to call over 300 of the world’s most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy’s, and more. For more on how we’re creating irrational loyalty for these brands and more, visit https://www.gladly.com/

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Joseph AnsanelliFounder

United States - San Francisco, California

I've spent most of my career as an entrepreneur building and investing in companies that don't settle for the status quo.

I'm the CEO and co-founder of Gladly, a company that is reinventing customer service to put people back at the heart of it. We're also building a different kind of company, one that focuses on people first, is radically transparent and prioritizes diversity in every part of the business.

The best way to reach out to me is through shared contacts.

LinkedIn https://www.linkedin.com/in/ansanelli/