Karen ElliottFounder

Canada - Greater Toronto Area

I’m the co-founder of Cinareo, a SaaS solution that helps operations managers, CFOs, and COOs create capacity plans online quickly and easily for their contact centers. My focus is making complex software and processes simple and accessible for everyone - with my certification in CX as well as digital accessibility, I strive to ensure that software solutions are user-focused, intuitive, and allow clients to easily understand them quickly and easily.

👉𝐓𝐢𝐫𝐞𝐝 𝐨𝐟 𝐮𝐬𝐢𝐧𝐠 𝐬𝐩𝐫𝐞𝐚𝐝𝐬𝐡𝐞𝐞𝐭𝐬 𝐟𝐨𝐫 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠?
👉𝐒𝐢𝐜𝐤 𝐨𝐟 𝐛𝐞𝐢𝐧𝐠 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐟𝐟𝐞𝐝 𝐚𝐧𝐝 𝐭𝐫𝐲𝐢𝐧𝐠 𝐭𝐨 𝐟𝐢𝐠𝐮𝐫𝐞 𝐨𝐮𝐭 𝐡𝐨𝐰 𝐭𝐨 𝐡𝐢𝐫𝐞 𝐚𝐡𝐞𝐚𝐝 𝐨𝐟 𝐚𝐭𝐭𝐫𝐢𝐭𝐢𝐨𝐧?
👉𝐅𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝 𝐰𝐢𝐭𝐡 𝐧𝐨𝐭 𝐛𝐞𝐢𝐧𝐠 𝐚𝐛𝐥𝐞 𝐭𝐨 𝐦𝐞𝐞𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐝𝐞𝐦𝐚𝐧𝐝?

There is a better way: our simple, step-by-step wizard for strategic planning and financial forecasting. It allows you to make informed decisions to improve productivity, reduce risk, and automate training and recruitment.

Cinareo complements your current workforce management platform and provides:

✅ A step-by-step wizard for easy, long-range planning up to 3 years
✅ Total costs for agents, support staff, overtime, and hiring ahead of attrition
✅ Quick “what-if” scenarios on-the-fly to see the impact on capacity, staff, and budget
✅ Insights into the KPIs that most important to operations and finance management
✅ Detailed training plan for how many staff to hire and when to start training

Here are some words from people that have used Cinareo:

🏆 “𝑪𝒊𝒏𝒂𝒓𝒆𝒐 𝒊𝒔 𝒂 𝒑𝒐𝒘𝒆𝒓𝒇𝒖𝒍 𝒕𝒐𝒐𝒍 𝒕𝒉𝒂𝒕 𝒉𝒂𝒔 𝒂𝒍𝒓𝒆𝒂𝒅𝒚 𝒑𝒓𝒐𝒗𝒆𝒏 𝒊𝒕𝒔𝒆𝒍𝒇 𝒊𝒏 𝒕𝒉𝒆 𝒎𝒂𝒓𝒌𝒆𝒕!” ~Jacqueline Hogan, Partner PwC

🏆 “𝑰 𝒅𝒐𝒏’𝒕 𝒌𝒏𝒐𝒘 𝒉𝒐𝒘 𝑰 𝒔𝒖𝒓𝒗𝒊𝒗𝒆𝒅 𝒘𝒊𝒕𝒉𝒐𝒖𝒕 𝑪𝒊𝒏𝒂𝒓𝒆𝒐 𝒇𝒐𝒓 𝒔𝒐 𝒍𝒐𝒏𝒈!” ~ Senior WFM manager, Top-4 consultancy

Fed up with solutions that don’t factor in important metrics like new hire learning curve, the cost of support staff, or KPI insights?

Get started with Cinareo with a simple subscription. Shoot me a note on LinkedIn or book a demo (www.cinareo.com) to see how Cinareo can solve your capacity planning challenges!